Privacy Policy

At The Soap Cellar, we take into account the privacy and protection of your Personal Information very seriously. We do our best to ensure that when you shop with us, you can have the confidence that your information is safe and secure.

We collect Personal Information that you provide to us voluntarily on The Soap Cellar website and its other related channels and process it for the following purposes ("Purposes"):

  • To complete transactions with you, manage and verify your account details with our online store;
  • to directly market our new products and services to you;
  • to understand and analyse our sales aid us to cater to market demands;
  • to create, improve, share and provide products and services to meet your requirements;
  • to inform you of new updates in promotions new products;
  • to process exchanges or product returns and refunds;
  • to improve our products and services; and,
  • to respond to requests or complaints.

We do not share your information with anyone else other than those, which are directly owned by The Soap Cellar or its main management Nash-Smith Natural Products Ltd and Global Organic Crafts.

We may get in touch with you through some of our channels like our store(s), website and a variety of other communication tools which may include social networks and other forms of communication at our disposal.

The Soap Cellar service is provided to you subject to the The Soap Cellar Website Terms and Conditions and in accordance with the laws of Malaysia. The Soap Cellar will act in accordance with current Malaysian legislation on personal information protection. We try to ensure the highest competence when storing and securing your personal information provided to us and we do not reveal any of the information to anyone other than our internal staff and technical advisors.



Any promotions and contests hosted on The Soap Cellar related channels such as social networks are in no way sponsored, endorsed or administered by, or associated with any of the social networks or parties used. You are providing your information to The Soap Cellar for the Purposes of participating in the online activities orchestrated by The Soap Cellar and not to any other party.

Our web sites make use of cookies as well as beacons to help us provide a better user experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of our Web Site and your ability to access certain features of the site or to engage in transactions.


The Soap Cellar Privacy Practice



At The Soap Cellar, we recognise that the protection of your Personal Information is a very important principle in building trust and maintaining a good relationship with you. In this Privacy Policy the first person ("we", "our", "us", "ours") denotes The Soap Cellar or any of its internal affiliates (Nash-Smith Natural Products Ltd. and Global Organic Crafts) all connected to The Soap Cellar brand (in short, "The Soap Cellar ") responsible for the collection of the Personal Information and bound by this Privacy Policy. The second person ("you", "your", "yours") denotes you as the customer, or generally the individual providing Personal Information or any other information, being the subject matter of this Privacy Policy.


This Privacy Policy details our commitments and your rights regarding the Processing of your Personal Information for the use of Purposes as stated above.


We at the Soap Cellar are responsible for the information entrusted to us by you. Your information is only used to process transactions made in The Soap Cellar website and any information provided is kept strictly confidential. Our vendors (E.g. PayPal) may have access to some privy information (E.g. Credit Card, Debit Card, etc.), which you will be required to communicate with them directly. Information such as your payment details are dealt with our appointed vendors directly and we do not store such information in our servers.


In certain specific instances, this Privacy Policy may also be supplemented by additional policies and terms, or by short Privacy Statements used in connection with particular purpose(s) or on various forms, which we may identify to be applicable.


We take every measure to provide the highest level of protection for Personal Information should the information be Processed by a Vendor. Vendors working together with us are normally very reputable as we too entrust our information with them. We will only provide the necessary information to them for approval and processing of transactions and delivery.


By providing your Personal Information, you consent to the collection and use or otherwise Processing (including disclosure) of your Personal Information in the manner and for the Purposes described in this Privacy Policy.

  • About Information Collection


We communicate with you through a variety of means and channels, including through our stores, through the internet (via our website(s) and certain social networks) and whether by post, email, phone, fax, or text messaging on your mobile phone, although we do generally note that our preferred means of communication is email which has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you. Some of the information that we receive is personally identifiable information (as defined in section C below), while some information (particularly information collected through your access of our web sites) is non-personally identifiable information (as described in section D below). This Privacy Policy is primarily concerned with the Processing of Personal Information.


We provide you with information that explains why the Personal Information is needed and how the Personal Information will be processed.

  • Personal Information


We at The Soap Cellar limit the amount and type of information that we collect to that which is necessary for the identified Purposes and do not collect your Personal Information unless you (directly or indirectly) provide it to us voluntarily.


Although the precise details of the Personal Information collected will vary according to the specific purpose, we may typically collect the following Personal Information from or in relation to you:

  • name;
  • address;
  • phone numbers(s);
  • date of birth;
  • email address;
  • gender;
  • identity card number or passport number
  • Information extracted for statistics (Non-Personal to user)


Where we collect information through our Web Sites, as is the case with many other web sites, we automatically collect certain non-personal information regarding web site use that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the web site, the internet address of the web site from which you linked directly to our Web Site, the operating system you are using, the sections of the web site you visit, the web site pages read and images viewed, and the content you download from our Web Site.


We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns, and site purchases. None of the tracking information in the reports can or will be connected to the identities or other Personal Information of individual users.


In this way, your visit to our Web Site will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our Web Site to better understand which features are most popular and best meet the needs of our visitors.


  • When Personal Information is collection and how it is used…


We at The Soap Cellar collect Personal Information for the following purposes ("Purposes"):


to complete transactions with you and to administer sales and to manage/verify your membership with our customer loyalty scheme (if you become a member);


to direct market to you;


to understand and analyse our sales, and your needs and preferences;


to develop, enhance, market and provide products and services to meet your needs;


to enable you to participate in promotions and contests;


to enable you to participate in customer research or focus groups;


to process exchanges or product returns;


to improve our services;


to respond to requests or complaints


to enable you to participate in our future customer loyalty scheme and manage your membership thereof.


We only keep Personal Information for as long as is necessary to satisfy the specified Purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with applicable legislation.
Any account that is left dormant for more than 12 calender months (1 year) since it’s last interaction, we hold the right to delete the account along with the information associated with that account. If this happens, the username chosen shall also be deleted and be available for registration by a new registrant.


We may disclose your Personal Information to other subsidiaries within The Soap Cellar group of companies or to a Vendor as explained in section A3 above. These subsidiaries will treat your Personal Information as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such Personal Information only for the Purposes and within the terms set out herein.


We may disclose your Personal Information if we are required to do so by law or requirement of a competent authority.


In addition to the above, we may from time to time work on specific initiatives with carefully selected third party companies/organisations (outside of The Soap Cellar) to share opportunities with you. If we do this, we will inform you at the time of such initiatives that, if you decide to submit any Personal Information, it will be shared with those selected companies/organisations and we will only do so with your prior consent.


You will always be given the opportunity to consent to your information being shared pursuant to section E5, and the selected companies/organisations will be sufficiently identified to allow you to make an informed decision. If you do consent and subsequently visit such companies'/organisations' websites, we cannot control how they use or otherwise process any Personal Information you provide directly to them. We always encourage you to check their sites' terms and conditions and privacy policy before you give out any Personal Information.


If you do consent to receive these communications you may unsubscribe at any point in the future by contacting us as provided at section F4 below.


Where we need to collect your Personal Information for a purpose about which we have not previously informed you and that is not set out in this Privacy Policy, we will endeavour to notify you and obtain your consent before such collection, or in the event that this is not practicable, as soon thereafter as is reasonable. We will however only use your Personal Information for a purpose that has been specified prior to its use or where the Processing of your Personal Information is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract or Processing is necessary for other legal purposes.

  • User Permissions (Subscribing - Unsubscribing)


We at The Soap Cellar will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.


Consent to provide Personal Information is not a condition for our selling a product to you, unless the information requested is required to fulfill an explicitly specified and legitimate purpose.


In particular we will generally seek your explicit prior consent (opt in) before sending to you marketing communications (see E1.2 above) unless the exception stated in section F6 below applies.


Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure of your Personal Information by writing to us (whether by email or fax, etc), as specified in our communications to you, or in relevant forms that you might have signed with us. If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, pursuant to this section, please contact us at the address or medium shown in section P of this Privacy Policy.


If you have previously subscribed into receiving commercial communications from us pursuant to F3 above, while also becoming a member of our services, should your membership to such service comes to an end for whatever reason, we will not take this to imply an automatic request to unsubscribe, and we will assume that we have your continued consent, unless you specifically unsubscribe, as is provided for in section F4.


Similar Products or Services: In certain cases, we are permissible to inform you of new products or services in relation to your purchases in The Soap Cellar website. This is done even if you did not previously consent to receiving such information. However, you always have the right to unsubscribe to such information at anytime be the means described in section F4 if this Privacy Policy.

  • Accuracy of Information


We at The Soap Cellar keep Personal Information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.


You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.

  • Accessing and Updating of Personal Information


Depending on the Malaysian legislation and policies, some customers have a qualified right to access, rectify, delete, or object (to the processing of) your Personal Information stored by us and to receive an account of its use and disclosure. Where there is no such right provided by law, we may still allow access to such information. We recommend that all customer requests for access to Personal Information held by The Soap Cellar be made in writing, although we will not impose a formal requirement in this regard. However, we may require you to provide us with additional information reasonably necessary for us to satisfy your request. This is to identify you as a genuine user and not a third party attempting to access your Personal Information.


We amend the Personal Information contained in our database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the Personal Information. An amendment may involve the correction, deletion or addition of information and notification to third party to whom the data have been disclosed. However, we may be unable to amend past purchase information or return transaction information.

  • Effective Date and Changes to the Privacy Policy


This Privacy Policy is effective as of 18th May 2013.


We reserve the right to change our Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on our Homepage, indicating “Updated” where Privacy Policy is mentioned, so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties. "Homepage” in this Privacy Policy means the homepage of the Web Site. "Web Site" in this Privacy Policy means the corporate web site of The Soap Cellar (currently located at the following URL: or any other related web site channels operated by The Soap Cellar. Should you continue to use our services after our Privacy Policy changes you will be bound by those changes.


If at any point we decide that we wish to use Personal Information for any purpose other than, or in addition to the Purpose(s) listed in this policy (section E above) or from that stated at the time this information was collected, we will notify you by way of an email, unless we do not have your email address, in which case we will use any other means of communication available to us depending on the contact details that you have provided to us. We will only proceed with such use, if we receive your consent with respect to such additional Purposes (not previously communicated, or not previously included in this Privacy Policy.

  • How Do We Keep Your Information Secure?


We at The Soap Cellar protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held.


We use various methods to safeguard Personal Information. They include:


physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.


technical tools: passwords and encryption, using generally industry best practices. Only authorized personnel with user ID and password from The Soap Cellar have access to the information.


organisational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.


Online security is also a priority. The Soap Cellar incorporates security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilised to protect our servers and network from unauthorised users accessing and tampering with files and other information that we store.


We use Secure Sockets Layer (SSL) technology to protect your information online. Upon entering the checkout page your computer will begin communicating with our server in secure mode.


While The Soap Cellar cannot guarantee that loss, misuse or alteration of data will not occur; The Soap Cellar makes reasonable efforts to prevent such unfortunate occurrences.


You must remember to log off from The Soap Cellar Membership and exit the browser window after use to disable any unauthorized party access. It is your responsibility at any time, not to divulge your personal user ID and password to any third party.

  • Matters specific to the Internet


Links to Other Websites


The Web Site or any of The Soap Cellar’s various other Web Sites may contain links to other third party owned and operated web sites or internet resources. When you click on one of those links you are contacting another web site or internet resource. We have no responsibility or liability for or control over those other web sites or internet resources or their collection, use and disclosure (processing) of your Personal Information.


We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.


Cookies - Beacons


Our Web Site(s) make use of cookies as well as web beacons.


Cookies are small text files generated when you visit our Web Site(s) or use our online services that reside on your computer and can uniquely identify your browser. We use two types of Cookies: (a) a Session Cookie is used whilst you are viewing the web site and expire after you leave the web site. (b) a Registration Cookie is a small file that is generated when you register (log on) onto the web site and remains on the computer you registered from and is used to recognise you when you register (log on) again to the web site using the same computer. We use cookies on our Web Site to allow you to set your individual preferences and to help us provide a better user experience.


Cookies also help us to study traffic patterns on our Web Site, store user preferences and track user trends on our Web Site, so that we can understand which parts of our Web Site are popular and make browsing an even more rewarding experience for our users. We may also use cookies when you register on-line for services or information.


You may choose to decline cookies if your browser permits, but doing so may affect your use of our Web Site and your ability to access certain features of the site or to engage in transactions.


Tracking tags/Beacons: Each web page in our Web Sites contains tracking pixels that allow us to follow your progress through the various pages within the web site. This information is then aggregated (de-personalised) before being analysed.

  • Children


We will never knowingly collect or solicit Personal Information from individuals under the age of eighteen (18) without first obtaining verifiable parental consent. If you are under the age of 18 you should not provide information to us. If we become aware that a person under 18 has provided Personal Information to us without verifiable parental consent (as may be the case where the information is provided via one of our Web Site), we will remove such Personal Information from our files.

  • Compliance with the Law


The Soap Cellar has procedures in place in order to receive and respond to enquiries about The Soap Cellar’s policies and practices relating to its handling of Personal Information. Any complaint or enquiry should be made in writing and addressed as shown in section P below.


The Soap Cellar investigates all complaints. Requests will be forwarded to the appropriate department. If the complaint is found to be justified, The Soap Cellar will take appropriate measures to resolve the matter, including, if necessary, amending its policies and practices.


  • Contacting Us



If there are any questions or concerns regarding this Privacy Policy or the data collection practices outlined herein, please contact us as follows:
By Email:

By Mail:
Legal Department
22, Lebuh Lembah Permai 4
Tanjung Bungah
11200, Penang


You are reminded not to send via unencrypted means (such as email) sensitive information such as passwords, credit card information etc. If you wish to unsubscribe, please refer to paragraph F4 above.